Careers

At Tri-Logic, we pride ourselves on delivering above-and-beyond customer service. We are currently searching for a field service technician to provide on-site services and support for our customer base. The field service technician’s primary duties will be the installation of an emissions control device on production equipment.

Objectives of this role

• Learn the ins and outs of our equipment to accurately answer questions and adequately serve customers
• Provide customers with tools and training to successfully operate their equipment
• Become an expert in identifying and diagnosing equipment issues
• Work seamlessly and cohesively with Sales personnel, Service Manager, and other members of the team
• Resolve all customer complaints and repair or replace malfunctioning equipment
• Leave customers feeling satisfied and confident in their equipment at the end of each visit

Responsibilities

• Install Venthawk emission control devices on customers’ equipment and train customers to properly operate or service their venthawk system.
• Travel to job sites to troubleshoot issues, diagnose problems, and fix or replace equipment as needed.
• Operate a company vehicle and provide schedule updates.
• Follow company procedures and safety policies
• Be timely with deadlines and work well under pressure
• Must be a self-starter and ability to work alone on job locations

Skills and qualifications

• Ability to install equipment, diagnose problems, and make repairs
• Stainless steel tubing bending skills
• Strong time-management skills and an ability to stick to a tight schedule
• Excellent problem-solving skills with a knack for troubleshooting technical issues
• Ability to collaborate with others and work well on a team
• Enthusiasm for providing excellent customer service
• Excellent communication skills

Preferred qualifications

• Valid driver’s license
• Customer service background
• Experience performing on-site maintenance on oil and gas equipment
• Mechanical background
• Basic computer skills with knowledge of Excel
• Availability to work irregular shifts, including weekends as needed, and must be willing to travel